Once understanding how the current web app download worked, I had an understanding on what apps the new solution would involve. I went through many concepts from more advanced stores like Google Play Store and the Apple App Store, but once reviewing these with users, the feel was they were too advanced for the what UKFast was after.

From here I went back to the drawing board. Reviewing the comments left from the user research, I decided to make the app very simple. The solution for the app store proposal would be to only notify users if an update or new app is available.

The app would have no store front but instead have an empty dashboard if all apps were installed. If certain apps were not installed these would display, allowing the user to download them. The idea is to ensure the employees are not distracted by a “jazzy” app and instead use it for the main function of updating.